I.T. Help Desk & Support
Get expert help when you need it—with real people, not robots.
Service Summary
Simplicity I.T. provides responsive, local I.T. help desk support for small and medium Australian businesses. Whether you’re dealing with system crashes, login issues, printer problems, or software bugs—we’re here, ready to jump in and get things working again.
We offer unlimited remote support, clear communication, and a team that understands your systems, not just “the script.”
Fast Response Times
We answer when you call—and solve most issues within the hour.
Proactive Ticket Management
We don’t just fix things—we follow up, track issues, and stop them from recurring.
100% Australian-Based Technicians
No call centres. No overseas outsourcing. Just real people who know your business.
Plain English Support
We explain things clearly so you’re never left in the dark.
Fully Managed Help Desk
We become your I.T. department—without the overhead.
What You Can Expect When You Work With Us
We Listen First
We don’t assume. We understand your goals, frustrations, and needs before we act.
We Act Fast
No long delays or drawn-out ticket systems. We solve issues—quickly and clearly.
We Keep It Clear
We speak in plain English. No buzzwords. No ego. Just helpful answers that make sense.
We Plan for Growth
Your systems should scale with you. We make sure they do.
Tired of Feeling Let Down by
I.T. Support?
Let’s talk about how our help desk can lighten the load for your business and give your team real peace of mind.
Frequently Asked Question
Is support included in your monthly packages?
Yes—our managed service clients receive unlimited remote help desk support as part of their monthly agreement.
Do you offer onsite support too?
Yes, onsite support is available when needed. We aim to resolve issues remotely first to save you time and cost.
Can you support both Mac and Windows environments?
Absolutely. We work across mixed environments and can support desktops, laptops, servers, and mobile devices.